اندازه گیری کیفیت خدمات آموزشی از دیدگاه دانشجویان تحصیلات تکمیلی در دانشگاه علوم پزشکی تهران- پردیس همت

Background and Objective: Today, organizations compete for quality services. One of the strategies available to achieve this goal is high quality service. This study aims to measure quality educational services from the viewpoint of master students in Tehran University of Medical Sciences. The study was conducted using SERVQUAL model. Material and Methods: The present study is a descriptive - cross-sectional. The sample consists of 97 master and PhD students. Data was collected with questionnaire and was analyzed with SPPS16 software. Results: Results showed that quality gap existed every five–year of service. The deepest gap was traced after accountability (-1.66 ±0.74) (P = 0.0001). Conclusion: Based on the results planning for quality improvement of educational services should be postgraduate students in line with expectations.